Returns and Warranty Policy

Effective date: July 23, 2026

Return Window and Authorization

To request a return, contact Silent Modz within 30 days after delivery and include your order number and reason for the request. A return merchandise authorization (RMA) and return instructions are required before sending any product. Products sent without authorization may be refused.

Return Condition and Exclusions

Eligible returns must be unopened, unused, brand new, and in their original packaging. Used products are not eligible and may be returned to the sender at the customer’s expense.

Customized or personalized products, mod kits, installed parts, sale or clearance items, gift cards, and hygiene-sensitive items are final sale and not eligible for return unless applicable law requires otherwise.

Return Shipping, Fees, and Refunds

• The customer is responsible for return-shipping cost and safe packaging.
• Original shipping charges are not refundable.
• A 10% restocking and inspection fee is deducted from an approved return.
• Approved refunds are issued to the original payment method within three to five business days after inspection. Your bank or payment provider may need additional time to post the credit.
• Silent Modz does not offer exchanges. A customer may place a new order after the return is resolved.

Lost, Damaged, or Incorrect Orders

Contact support promptly with your order number, a description of the issue, and clear photos of the item and packaging when applicable. Eligible orders confirmed lost, damaged, or incorrect will be refunded. A shipment marked delivered by the carrier is not automatically eligible for a refund and may require a carrier investigation.

30-Day Limited Controller Warranty

A non-transferable 30-day limited warranty applies to the base electronic operation of an eligible controller. For a verified covered manufacturing defect reported within 30 days after delivery, the available remedy is a refund to the original payment method after authorization and inspection.

The warranty does not cover LEDs, buttons, shells, sticks, batteries, customer-installed kits or parts, accidental or liquid damage, misuse, unauthorized repair, modification, cosmetic damage, or normal wear. The customer is responsible for warranty return shipping.

Start a Request

Email [email protected], call +1 888-252-1292, or use the contact form. Include your order number and wait for the RMA and return instructions.