SILENT MODZ CUSTOMER SUPPORT
Answers Without the Runaround.
Get quick guidance on LED controllers, shipping, order tracking, returns, and warranty support.
FREQUENTLY ASKED QUESTIONS
Before You Buy
Are your LED PS5 controllers official Sony controllers?
Yes. Silent Modz LED PS5 controllers start with a genuine Sony DualSense controller, not a third-party substitute, then receive the custom shell and LED system.
Which original DualSense features still work?
Wireless Bluetooth, rechargeable play, haptic feedback, and adaptive triggers are retained. The LED system adds seven selectable colors and effects.
What devices are supported?
LED PS5 controllers work with PlayStation 5 and can pair with supported Windows, macOS, Android, and iOS devices by cable or Bluetooth where the device allows.
Does one LED controller qualify for free shipping?
Yes. U.S. orders with a qualifying merchandise subtotal of $149.99 or more can select free shipping. Using the emailed $10 Player Command offer does not remove that eligibility.
ORDERS & TRACKING
Know Where Your Order Stands.
Shipping updates are sent to the email used at checkout. Customers with an account can also review order status and tracking from the Orders screen.
Need to change an address or order detail? Contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipped.
Open My OrdersRETURNS & EXCHANGES
Start With Our Support Team.
Return eligibility is limited to unused products and excludes customized items unless applicable law requires otherwise. The 30-day limited controller warranty applies only to eligible base electronic defects and excludes LEDs, shells, buttons, sticks, batteries, damage, misuse, and wear.
If an item arrives damaged or incorrect, include clear photos so the team can review it quickly. Please wait for return instructions before mailing any product.
Start a Support RequestSTILL NEED A HAND?
Talk to a Real Person.
Send your order number and question so the support team can help faster.
Contact Silent Modz